At RTC Mortgage, we respect the privacy of our Web site visitors. We protect and control the collection, use and disclosure of personal information of individuals that visit this Web site, in accordance with applicable Canadian privacy laws.

This Web Site Privacy Statement (“Privacy Statement”) summarizes our personal information management practices for this Web site and acts as our Privacy Policy. By visiting this Web site, you consent to the collection, use and disclosure of your personal information as described in this Privacy Statement. RTC Mortgage reserves the right to modify the terms and conditions of this Privacy Statement at any time, and such modifications shall be effective immediately upon posting of the modified Privacy Statement on this Web site. You agree to review this Privacy Statement periodically to be aware of such modifications, and your continued use of the Web site following the posting of any modified terms shall be deemed to be your conclusive acceptance of the modified Privacy Statement. If you do not agree with any modifications posted by RTC Mortgage, your sole and exclusive remedy is to discontinue use of this Web site.

Generally speaking, “personal information” means information about an identifiable individual, including information such as your name, address, e-mail address, personal health information, and other information, such as resume or employment-related information, that you may choose to voluntarily provide to RTC Mortgage by e-mail or through this Web site.

We take reasonable steps to ensure that the personal information you provide online is secure.

Personal Information Management Practices

RTC Mortgage collects personal information from you when you voluntarily provide it through your access and use of this Web site. For example, we may collect your personal information through this Web site when you choose to send us an e-mail through forms on individual pages.

By providing your personal information to us electronically, you consent to the collection, use and disclosure of your personal information as described in this Privacy Statement.

We use personal information for the purposes for which you provide it to us, and as permitted or required by law. In particular, we use personal information that you provide electronically for purposes that include: (i) processing your requests for information regarding our products and services; (ii) responding to your feedback, questions and comments about us and our products and services; (iii) evaluating, processing your quote request; (iv) understanding how we can improve the Web site and our products and services; and (v) assessing Web site use and traffic.

We may disclose your personal information with your prior consent or as permitted or required by law.

We permit limited and secured access to personal information by authorized organizations that we hire to perform services on our behalf, including assisting in processing, storing or warehousing the personal information that you voluntarily provide to us electronically. RTC Mortgage uses contractual or other means to require these third parties to commit to protecting personal information to a level comparable to that provided by RTC Mortgage. Some of these third parties may be located outside of Canada and, as such, are subject to foreign laws including laws that may require disclosure of personal information to foreign government authorities.

Certain links on this Web site lead to Web pages hosted on servers that are owned or managed by third parties, including companies affiliated with RTC Mortgage, and other third parties that provide services to RTC Mortgage. You should review the privacy policies of the owners of these Web pages before providing any personal information on these pages.

Server Logs

Our servers automatically log information about visits to our Web site in the normal course of establishing and maintaining Web connections. Server logs record statistical information, such as visitors' IP addresses, type of operating systems, time and duration of visit, Web pages requested, and identify categories of visitors by items such as domains and browser types. These statistics are reported in aggregate form to us and are used to improve our Web site and ensure that it provides the optimal Web experience for visitors.

We do not link server log information to any other data, in a way that would enable us to identify individual visitors. However, we may review server logs for security purposes, for example, to detect intrusions into our network. Therefore, there is possibility that server log data, which contains visitors' IP addresses, could in instances of criminal malfeasance be used to trace and identify individuals. In such instances, raw data logs would be shared with appropriate investigative bodies authorized to investigate such breaches of security.

Cookies

As with many other Web sites, our site makes use of session and permanent “cookie” technology. Cookies are small text files that contain a unique identification number that is automatically deposited on a visitor’s computer. This information helps us determine, in the aggregate, the total number of visitors to the site on an ongoing basis and the types of Internet browsers (e.g. Google Chrome or Microsoft Edge) and operating systems (e.g. Windows or macOS) used by our visitors. This information is used to facilitate and enhance your online visits. We do not cross-reference the information automatically collected through “cookies” with any type of personal information that is voluntarily offered on or through this Web site.

We may establish a file of your personal information for the purposes outlined in this Privacy Statement. RTC Mortgage will allow you to access, update, correct or delete your personal information that we hold, except as permitted or required by law. In order to access, update, correct or delete your personal information, or for additional information about our online privacy practices, please contact us at:

RTC Mortgage
201A-9000 Bill Fox Way
Burnaby, BC V5J 5J3